Question 1

Can I pay at Pick Up?

Accepted Answer

No, All orders must be paid in full 7 days prior to pick up.  If your order is placed within 7 days, it must be paid the day the invoice is sent to you.

Question 2

When is my Deposit Due?

Accepted Answer

ALL deposits (Date locks and Orders) are due within 24hrs of receiving an invoice. If the deposit is not received within the 24hrs,  the invoice is cancelled.

Question 3

What happens if I forget to pay on time?

Accepted Answer

Orders are cancelled if payments are not received by the due date.  If you still need your order, and the date is still available, it will be considered a short notice order and a fee will be added. There is no guarantee that your order will be fulfilled, if cancelled.

Question 4

How much is a deposit to secure a date if I'm not quite ready with my design?

Accepted Answer

$25 will secure your date, The advantage to this deposit allows you to gather your headcount and pick your perfect theme for your event without having to worry if your date is going to still be available when you are ready to book.  The deposit is non-refundable, but it is applied to your order.

Question 5

How many flavors can I choose?

Accepted Answer

You can choose 1 flavor and 1 filling per tier. Price will vary depending on the chosen flavors.

Question 6

How much notice do I need to give to submit an order?

Accepted Answer

I ask for at least a 2-3 week notice, BUT my availability will be limited.  I open my calendar 2-3 months in advance for bookings. If available, I do offer a short notice booking (within 7 days) for a $25 fee and within 24hrs for $50.

Question 7

What is the minimum order?

Accepted Answer

For Cakes, there are no minimums except for a smash cake.  It must be purchased with a minimum of a $60 order.
For Cupcakes, Full size are ordered by the dozen (12), Mini’s are ordered by 24, and Jumbo’s by 8. 1 flavor per minimum.

Question 8

Why is there no filling option with a Number Cake?

Accepted Answer

Number cakes are torte cakes. They are open on the sides, not allowing a filling to be secured inside the cake. Please consider a Dbl layer sheet cake,  custom cut into a number, if you are looking for a filling in your number cake.

Question 9

How many guests will my cake serve?

Accepted Answer

That all depends on how you cut your cake.  Please refer to the Cake Cutting Guide for assistance. Serving guide reference is for 4in (STD) cakes. TALL cakes can be cut smaller, allowing for more servings. DBL cakes will serve 2X the serving count in the guide. Sheet cakes have their own serving count.

Question 10

How do I cut my cake? (Serving Guide)

Accepted Answer

Please see our serving guide on how to cut cakes.

Question 11

What are your hours for pick up?

Accepted Answer

At this time, weekday pick ups are from 5pm-8pm and weekends are 9am-Noon. Exceptions can be made at the time of booking, if available.

Question 12

Do you Deliver?

Accepted Answer

At this time, No I do not. HBB Policy in Europe does not allow us to deliver our goods. But this will change once I return back to the United States.